Contact Us - Discovery Sailing Project

For all enquiries you can contact us on +44 (0)1489 580099,

Our office address is:

Discovery Sailing Project
Hangar 2E
Universal Marina
Crableck Lane
Sarisbury Green
Southampton
SO31 7ZN

Complaints Procedure

The Discovery Sailing Project is committed to providing a good standard of quality services to all volunteers and crew who sail with us
We will take seriously any concern or complaint and will look into it promptly, for resolution as quickly as possible
Concerns and complaints procedure is open to everyone who has any dealings with the Project
We will deal with complaints in line with the Scouting Association’s policy and procedures regarding complaint management (https://www.scouts.org.uk/about-us/policy/scouts-complaints-policy/)
DSP will keep a register of all complaints, which will be reviewed regularly by the Board of Trustees
Our complaints procedure will be part of the process of monitoring the quality, effectiveness and non-discriminatory nature of its services
All skippers are required to read, understand and comply with this policy and its procedures written up in the Safety Management System and Training Manual